Refund policy

You have the right to withdraw from this contract within 14 days without giving any reason. The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the last goods. To exercise your right of withdrawal, you must contact us, AHO.BIO GmbH, Zum Pfingstanger 3, 31848 Bad Münder am Deister or by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. To do this you can use this Muster-Widerrufsformular, although this is not mandatory. If you choose this option, we will send you a confirmation of receipt of such a revocation immediately (e.g. by email). In order to meet the cancellation deadline, it is sufficient for you to send your notification that you are exercising your right of cancellation before the cancellation period has expired.

Consequences of withdrawal

If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the costs of the return if the goods delivered correspond to the goods ordered. In the event of a complaint about defective delivery, the return is free of charge for you. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to contracts
(1) for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer, or (2) for the delivery of goods that can spoil quickly or their The expiry date would be exceeded quickly, or (3) for the delivery of sealed goods that are unsuitable for return for reasons of health or hygiene if their seal has been removed after delivery, or (4) for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery or (5) contracts for the delivery of newspapers, magazines or magazines with the exception of subscription contracts.

Payment by SEPA direct debit

The buyer can give AHO.BIO GmbH a SEPA basic mandate. The pre-notification period is shortened to one day. The buyer guarantees to provide sufficient funds for the account. Costs that arise due to non-cashing or chargeback of the direct debit shall be borne by the buyer as long as the non-cashing or chargeback was not caused by Muster GmbH."

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